Support
How can we help?
Proofloom is an on-device evidence organizer for iPhone.
Email merryjerry@mail.com. Describe the screen and action involved. Do not email confidential evidence files unless support explicitly requests a safe diagnostic and you choose to provide it.
Where are my files stored?
Imported originals, recognized text, case metadata, and generated PDFs are stored in Proofloom’s protected app storage on your iPhone. Proofloom 1.0 has no developer-operated cloud sync.
Does Proofloom give legal advice?
No. Proofloom organizes records. It does not determine authenticity, guarantee admissibility, predict an outcome, or replace advice from a qualified professional.
Why does recognized text need review?
Text recognition can make mistakes. Proofloom keeps every recognized item pending until you accept or reject it.
How do I restore Export Unlock?
Open Settings in Proofloom and choose Restore Purchase while signed in to the Apple Account used for the purchase.
What happens after a refund or revocation?
Proofloom disables new PDF generation and sharing. Existing cases and imported originals are not deleted.
How do I request a refund?
Apple processes purchases and refund requests. Visit reportaproblem.apple.com while signed in to the Apple Account used for the purchase.
How do I delete all Proofloom data?
Swipe left on an evidence packet in the Cases list and choose Delete. To remove every case at once, delete Proofloom from the iPhone and confirm deletion. Copies you previously shared to Files, Mail, or another app must be deleted from those destinations separately.